SD-WAN and Email Security added to G-Cloud 9

Press Release
June 2, 2017

Additional Ciptex Services Now available through G-Cloud 9 Digital Marketplace.

We’re delighted to announce two more of our core services, SD-WAN and Email Security are now available to procure through G-Cloud 9 digital Marketplace from the Crown Commercial Service (CCS). This is in addition to our Cloud Contact Centre solution, Hermes, and Apollo, Ciptex’s hosted telephony platform.

Our Framework agreement with CCS supports the Government’s policy to centrally manage the procurement of common goods and services through an integrated commercial function at the heart of government. All the services we have available on G-Cloud 9 can be used by organisations across the UK public sector including central government, local government, health, education, devolved administrations, emergency services, defence and not-for-profit organisations to increase security and productivity while reducing operational costs. These services are EU compliant and provide easy access to security-led, productivity enhancing solutions, saving organisations time, money and improving operational efficiencies.


You can find and procure our services on Digital Marketplace:


Our SD-WAN solution provides a secure hybrid overlay technology virtualizing your enterprise WAN with centralized management and control.

Email Security

Send and receive clean, safe and compliant documents. Simple and flexible to deploy. Customers are completely protected from sophisticated malware, such as ransomware and zero-day attacks, that bypass anti-virus and sandbox defences.

Hermes Cloud Contact Centre

Hermes Contact Centre is a powerful communications software, designed for customer contact across multiple media channels. With voice, multimedia, and social media available as stand-alone contact channels, or integrated seamlessly for ‘omni-channel’ communications; delivered from the cloud ‘as-a-service’ to any number of agents, anywhere.

Apollo Telephone System

Apollo is a simple, rapid deployment, self-service telephone system. Delivered completely, ‘as-a-service’ from the cloud, Apollo is a low-cost, easy solution for dial tone telephony with some key features.


About the Crown Commercial Service (CCS)

The Crown Commercial Service (CCS) has brought together Government’s central commercial capability into a single organisation, amalgamating Government Procurement Service with other commercial teams from the Cabinet Office and central government departments.

CCS is an executive agency of the Cabinet Office and operates as a trading fund under the Government Trading Funds Act 1973. Their remit is to work with both departments and organisations across the whole of the public sector to ensure maximum value is extracted from every commercial relationship and improve the quality of service delivery.

The CCS goal is to become the “go-to” place for expert commercial and procurement services.

With both service delivery and advisory capability, services include contract management and supplier performance management to ensure that the Government acts as a true, single customer; freeing up individual organisations to focus their procurement expertise on what is unique to them.


About Ciptex

Ciptex provides rapid deployment cloud communications and security solutions to contact centres, enterprises, and businesses across the globe. With award-winning communications solutions delivered end-to-end from CAL – Our Cloud Aggregation Layer, Ciptex delivers best-of-breed technology, seamlessly integrated, to businesses that demand more. 

Formed in 2006, Ciptex is a pioneer in the field of cloud communications. Over the last 10 years we have become experts in successfully deploying, securing and supporting real-time mission critical voice services. We have consolidated this experience in CAL, which integrates telephony and contact centre applications from leading vendors, hosts them in our secure cloud environment and delivers them as-a-service to customers worldwide.

By providing communications-as-a-service from CAL, we give our customers the functionality of leading products, and the flexibility to work anywhere, with no loss of productivity. Combined with the ability to start and stop services on-demand, our solutions genuinely lowers operational costs, rationalises processes, and improves how organisations operate – delivering the right resources when you need them, and where you need them.

With experience across the UK, Europe, North and South America and Africa, with clients ranging from SME’s to Government and The NASDAQ, Ciptex is fast becoming a leading supplier of secure cloud communications solutions to organisations across the globe.

“Over the past year, Ciptex has geared up to provide a much broader range of products to Public Sector organisations, and in the wake of increased Ransomware, zero-day and cyber threats, our updated G-Cloud 9 services will add real value to organisations within the public sector. ”- Aidan Sheppard, Operations Manager, Ciptex.

Please contact us if you would like to know more about our G-Cloud 9 services.

Aidan Sheppard
Aidan is a well respected communicator with a proven track record of making difficult decisions to improve efficiency; with over twenty years experience of creating positive and efficient teams he has successfully delivered complex projects, has driven down costs and always exhibits that necessary but often rare skill of truly understanding and empathising with the customer and their needs. Aidan Sheppard has spent over twenty years working in the telecoms sector. After obtaining BA and MSc degrees at university he decided to focus on a career in the stimulating and fast moving world of telecommunications, getting his first job at BT. Following various project management positions at C&W and AT&T, in 1999 Aidan was one of the first employees to join a start-up organisation which at the time was recognised with rolling out the fastest pan European fibre optic network - 3000km in just twelve weeks. For the last fifteen years Aidan has held various senior positions at Sprint (the third largest US mobile and wireline operator), where among other things he has been responsible for Service Management, Project Management, Local Access Procurement and Delivery for both data and voice services to enterprise and wholesale customers in EMEA.

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